Customer Success Consultant

Join our mission to grow and transform the subscription economy by simplifying subscription service delivery. Infiterra’s B2B SaaS platform helps IT Distributors and Managed Service Providers (MSPs) automate and grow their subscription business. With 100+ customers in 75 countries, we're recognized for innovation and global impact—and we’re just getting started. We foster a collaborative and growth-oriented culture, allowing you to be part of a dynamic, forward-thinking team. As a Customer Success Manager at Infiterra, you will focus on onboarding, adoption, and customer enablement, playing a critical role in how customers start and scale with our platform. This role is designed for someone with a consultative mindset who enjoys working at the intersection of business understanding and technical implementation. This role is open across multiple locations and will be scoped slightly differently depending on where you are based: DACH-based candidates (Germany, Austria, Switzerland): You will primarily support customers in the DACH region, with occasional travel within the region. Greece-based candidates: You will support customers across EMEA, North America, and APAC, working with distributed teams and international stakeholders. The role is hands-on and delivery-oriented, but not transactional. You will lead onboarding initiatives, coordinate implementations across multiple teams, design and deliver enablement sessions, and proactively identify adoption risks before they turn into problems. Your success is measured by how confidently and independently customers are able to use the platform after go-live. You are a consultant at heart and your core mission is adoption, enablement, and long-term success.