Customer Success Engineer I - EMEA

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We’re committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. As a key member of our global Customer Success organization, the Customer Success Engineer acts as a technical leader at Tines and helps customers understand the value of workflow automation across their organization. Your role will allow you to work closely alongside customers as they onboard & expand their use cases of Tines, and deliver production ready Stories as part of our professional services offering. You will partner with our Customer Success Management and Project Management Teams to ensure our clients are meeting their success criteria for the platform and help build and enable new use cases. Our CSE's work closely with teams across our organization (Product, Design, Engineering, Sales, and Marketing) to ensure we are building the correct roadmap to support our customers' needs. A successful candidate will be passionate about helping customers automate repetitive tasks without having to write any code. If you are working in Consulting or Professional / Technical services delivery or you maybe already be a Customer Success Engineer, we would love to hear from you. This is a remote role reporting to the Customer Success Engineering Manager who is based in Ireland.