Delivery Manager (Integration Consultant)

You will be responsible for our partners smoooth experience while they implement our products and solutions, ensuring high quality integrations. Working closely with our partners and Klarna’s product and engineering teams, you will strengthen your knowledge about the e-commerce and payments industry as well as the underlying system and vendor landscape. This will make you an important source of feedback on Klarna’s products! As part of a Delivery/Implementation team you will: Supporting the management of multiple partners and concurrent projects. Helping maintain the integrations and troubleshoot accordingly, providing some operational support where required. Work with other internal teams and resources to help define the overall solution and scope of our partner integrations. Driving priorities for the development team as aligned to solution design and scope. Understanding Klarna products’ architecture and design to support successful integrations. Ensuring Klarna quality standards are exceeded for our partner integrations. Managing reported issues and coordinating addressing issues for these integrations. Setting standards and processes around best practices for our partner integrations. Providing internal training, documentation, and knowledge sharing on partner systems and how to appropriately leverage these integrations. Being in contact with our distribution partners via messaging, phone, video call or email as well as on site during workshops and demos. Using Klarna tools to communicate & coordinate across many teams.