Deskside Support Technician - Associate

The Deskside Support Technician (Level 2) is responsible for delivering advanced onsite and remote technical support to end users across EMEA offices, with a primary base in Milan (with travel to Zurich when required). This role serves as a key escalation point for complex incidents, ensuring timely resolution and minimal business disruption. The successful candidate will demonstrate technical expertise, strong customer service skills, and the ability to collaborate effectively with global technology teams. The role also requires flexibility to travel to other office locations to provide onsite technical support and participate in project delivery as needed.