EMEA Workflow - Venezia - Beckman Coulter Diagnostics

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges. The EMEA WITs Manager (f/m/d) will have responsibility to lead and oversee the regional Workflow & IT Solutions function delivering end‑to‑end complex solution installations and ongoing customer support. The successful candidate must demonstrate strong leadership skills, communication, problem solving and process improvement capabilities in a commercial environment. In This Role, You Will Have The Opportunity To Lead, coach, and develop a team of about 60 across EMEA; build succession pipelines and elevate technical & customer skills. Establish clear objectives, performance standards, and regular cadence for feedback, recognition, and development. Own the planning and execution of complex, multi‑site installations of our Automation Systems and Clinical IT solutions implementing standardized playbooks: discovery, design validation, readiness checks, pilot, go‑live, hypercare. Map and optimize customer and internal workflows to reduce cycle time, handoffs, and error rates introducing automation and tooling to improve provisioning, configuration, and incident triage in our installation cycle. Oversee tiered support operations with SLA adherence, proactive monitoring, and root cause elimination. Drive a 'fix‑forward' culture: permanent corrective actions, knowledge base updates, and prevention. Establish governance: stage‑gates, risk/issue management, change control, and executive reporting, ensuring compliance with EMEA regulatory requirements (privacy, data residency, security) and local regulations & standards. Partner with Commercial on solution scoping and handover; align with Field Service for escalations and roadmap. Coordinate with PMO for installation prioritization, capacity planning, and forecasting. Own regional resourcing model, utilization, and workforce planning; balance in‑house and partner capacity managing budgets and cost controls while maintaining quality and customer outcomes.