Senior Solutions Engineer (EMEA)

We are hiring a Senior Solution Engineer & Team Lead to support our rapidly scaling pre-sales organization with a focus on higher education and student services. This role is designed as a player-coach, spending approximately 75% of time directly supporting sales cycles as the primary Solution Engineer for the EMEA region, and 25% leading, coaching, and elevating a team of functional Solution Engineers across global markets. The ideal candidate brings hands-on operational experience from a university or equivalent institution (e.g., student affairs, career services, employability, student success, disability services, academic advising, case management) combined with proven pre-sales expertise within SaaS. They should thrive in discovery conversations, executive-level presentations, and value-based workflow storytelling, while also helping others to grow and standardize excellence. The Senior Solutions Engineer (Sr. SE) is responsible for doing anything and everything to help the sales team meet or exceed their numbers. The Solutions Engineer interacts with clients to execute key aspects of the sales strategy by developing appropriate solutions and building relationships. The Sr. SE focuses on translating client needs into specific, deliverable requirements and solutions, and helps qualify and quantify opportunities. They help clients define specifications and requirements, resolve technical issues arising during the sales engagement, and provide in depth presentations to both administrator and management-level audiences. The Sr. SE plays a key role leading a number of sales support initiatives as well as education and communication programs across the SE team and as a member of the global operations team.