Technical Support Team Leader - Remote

We’re looking for a Tech Support Leader to join our dynamic team! In this role, you’ll leverage your expertise in contact center operations and customer service to elevate our service delivery. Working remotely you’ll play a pivotal role in resolving technical issues, ensuring seamless operations, and driving our mission of delivering exceptional customer experiences. Key Responsibilities include troubleshooting technical issues within the contact center, guiding and supporting team members, collaborating with cross-functional teams, diagnosing and resolving POS hardware/software issues, ensuring customer satisfaction, documenting troubleshooting activities, monitoring system performance, staying updated with latest technologies, communicating with stakeholders, analyzing data trends, supporting new technology implementations, fostering collaboration and innovation, and contributing to training materials.