Customer Success Manager Germany

About Us: Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform, used by 20,000+ hoteliers in 100+ countries. Role: We’re seeking a proactive and driven Customer Success Manager to join our EMEA Customer Success team focusing on German-speaking customers. This role owns the post-implementation "in-life" journey (not initial activations/onboarding) to drive product adoption, improve customer health scores, and ensure clients maximize continuous value from Canary's platform. Responsibilities include customer lifecycle management, product adoption and value realization, assessing customer health and proactive engagement, process creation with EMEA leadership to scale operations, uncovering cross-sell and upsell opportunities, partnering with Sales to expand revenue, and regional travel for in-person strategic meetings. Qualifications: 3+ years in Customer Success or Account Management in B2B SaaS focused on post-onboarding lifecycle, native-level German and English, hands-on experience with customer success/CRM/AI platforms (notably Gainsight, Salesforce, and Claude), strong data literacy and KPI management, process engineering capability, relationship building across hotel organizations, and desirable hospitality expertise. Compensation: Target cash compensation ranges from €65,000 – €80,000 (fixed annual salary plus performance-based bonus), plus stock option grant subject to board approval. Additional benefits include company-wide recharge days, self improvement club, professional development budget, travel reimbursement and personal travel credits when staying at Canary partner hotels.