Customer Success Operations Lead

Are you passionate about Customer Success excellence, data-driven retention strategies, and making global CS teams more efficient? If so, we are looking for a CSM Operations Lead to join us. In this role, you will be a key pillar of our Revenue Operations team, acting as a strategic Business Partner to our global CS leadership. You will own the operational health of our customer base and drive continuous process improvement to protect and grow our recurring revenue. You will partner closely with both Senior GTM Ops, Customer Success management and internal system stakeholders to keep our post-sales engine running at its best.