Senior Account Strategist - Americas

This is a fully remote position for applicants based in: US East Coast, Midwest, or Eastern/Mid Canada. Human Made is an enterprise WordPress agency that works with some of the world's most recognised brands and organisations - and right now, our Americas region is where the action is. We're the fastest-growing part of our global business, working with clients like the Gates Foundation, Noom, Wikimedia and UPenn on the kind of large-scale, mission-critical platforms where downtime means real business impact and editorial teams are publishing hundreds of pieces of content every day. We're scaling both our delivery capability and our commercial team at the same time, which tells you something about the trajectory we're on. And we're doing it while launching a major internal initiative to give clients one of the best strategic systems any enterprise agency can offer - complete transparency, stakeholder alignment, and clarity from day one. This is your chance to shape how we work with some of the most interesting organisations in the Americas region. You'll be working on accounts where the stakes are real - platforms that support global health initiatives, editorial teams reaching millions of readers, institutions that have been around for decades but need to move at digital speed. You'll own the client experience from the moment they sign with us. That means onboarding new clients in a way that sets the tone for everything that follows, working alongside our Americas delivery squad to make sure projects stay aligned with actual business outcomes, and being the person who can have the hard conversations when expectations need realigning or when there's an opportunity we should be going after together. This isn't just a run-run-of-the-mill account management role - you'll be digging into what clients are really trying to achieve. Whether they're focused on growth, editorial efficiency, governance, or building new features to solve problems their users actually have, you'll help make sure our development work delivers on those goals rather than just delivering code.