Senior Manager, Customer Success Management

The Senior Manager, Customer Success will lead Canto’s global CS organization, a multi-tiered team of CSMs and people managers across NAM and EMEA, focused on driving product adoption and measurable customer value from post-implementation through renewal. This role directly owns GRR and NRR outcomes by connecting customer health, adoption, and value realization to retention results. As a key cross-functional partner to Account Management, Implementation, Product, and Revenue Operations, this leader will build the scalable processes, playbooks, and tiered engagement strategies needed to support Canto’s continued growth.