Tech Support/Helpdesk specialist remote

This role requires a skilled professional with 1 to 3 years of experience in contact center operations customer service and technical troubleshooting. The candidate will work in a hybrid model with rotational shifts providing exceptional support to ensure seamless customer experiences while leveraging their technical expertise and language skills in English and Spanish. Responsibilities include providing efficient and accurate troubleshooting support for technical issues related to contact center operations, addressing customer inquiries, collaborating with cross-functional teams, maintaining documentation, utilizing technical knowledge for POS systems, delivering service desk support, monitoring system performance, communicating effectively in English and Spanish, adapting to rotational shifts, staying updated with technologies, providing training on POS systems, ensuring compliance with policies, and contributing to exceptional customer experiences.