Manager, Customer Success Managers, EMEA

GitLab is the intelligent orchestration platform for DevSecOps. The Customer Success Management (CSM) team focuses on the themes of align, enable, and expand. The Manager, Customer Success Managers, EMEA will mentor and enable a team of CSMs to exceed growth and retention forecasts; establish and manage goals and responsibilities for CSMs; manage onboarding, adoption, executive business reviews, and renewals; coach and develop team members; manage resourcing and recruitment; identify and implement process and tool improvements; develop senior-level customer relationships; partner with other leaders to support escalations; build relationships with Engineering and Product; oversee OKR initiatives; and represent GitLab leadership while reflecting GitLab values. Required competencies include a proven track record in software/technology sales, consulting, or customer success; experience leading teams and driving software adoption; familiarity with software development lifecycles, agile and/or DevOps practices; knowledge of cloud/container technologies (e.g., Kubernetes, Docker) and application security (SAST, DAST) is a plus; demonstrated ability to lead global distributed teams and work with senior executives; strong operational and communication skills; strategic thinking; and fluent German. GitLab roles are remote and supported by benefits including flexible PTO, equity compensation, parental leave, and development funds.