Principal Solutions Architect - Connectivity (EMEA)

As a Principal Solutions Architect at Solo.io, you’ll be responsible for delivering technical projects that ensure our customers get the maximum value out of our offerings. While product onboarding and adoption is a core focus, responsibilities include help with migrations, feature adoption and any technical problem whose scope is larger than what can reasonably be worked through a support ticket. Our customers are some of the most knowledgeable platform engineers and software developers in the world, and your job is to work with them on how to best architect solutions using Solo products. Serve as the primary technical point of contact for a small portfolio of strategic accounts based in EMEA, developing deep familiarity with their use cases, architecture, teams, and business goals. Lead technical issue resolution end-to-end, partnering with Support and Engineering on escalations and driving root-cause analysis. Provide hands-on troubleshooting within your accounts where it accelerates resolution and deepens customer trust. Guide customers as they extend Solo.io products to support modern workloads — including AI and agentic use cases such as LLM gateways, agent-to-agent communication, and securing model traffic at scale. Proactively drive product adoption by identifying new use cases and surfacing opportunities for customers to gain more value from the Solo.io product suite. Consult with customers on architectural best practices, performance tuning, and operational excellence in their Solo.io deployments. Design and deliver tailored training sessions, workshops, and enablement content to grow customer self-sufficiency. Champion the customer inside Solo.io — translating their needs into actionable feedback for Product Management and Engineering. Partner with the account team (CSM, AE, SE) to identify and manage technical risk, renewal health, and expansion opportunities.