Strategic Account Manager 3

Owner of full commercial relationship with complex, regulated financial institutions; responsible for delivery outcomes, commercial performance, executive relationships, retention and growth across a portfolio. Duties include renewal ownership and negotiations, churn forecasting and mitigation, driving inbound expansions, designing and delivering executive business reviews (QBRs/EBRs), account health monitoring, escalation management, and coordinating with Product/Engineering/Support. Requires deep knowledge of enterprise compliance technology (communications surveillance, trade surveillance, compliant archiving, policy management), financial services regulatory environment, multi-stakeholder account management, and commercial lifecycle management for enterprise SaaS.